Privacy Policy

Last updated: March 2025

Introduction

Tmatt Technology Pty Ltd ("we", "us", "our") operates RE Digital (redigital.com.au). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name, email address, phone number
  • Company name and business details
  • Payment information (processed by Stripe)
  • Communications you send to us

Usage Information

We automatically collect certain information when you use our platform:

  • IP address, browser type, device information
  • Pages visited, features used, time spent
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our platform
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and security breaches

Data Storage and Security

All data is stored on Australian servers (AWS Sydney region) and encrypted both in transit (TLS 1.3) and at rest (AES-256). We implement appropriate technical and organizational measures to protect your personal information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

Under the Australian Privacy Principles (APPs), you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Export your data

Third-Party Services

We use the following third-party services:

  • Stripe - Payment processing (PCI DSS compliant)
  • AWS - Cloud hosting (Sydney region)
  • Twilio - SMS notifications
  • DocuSign - Digital contract signing

Each service has its own privacy policy governing the use of your information.

Cookies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us: